The TILES System® Interview Management Software

Introducing The TILES System®

The TILES System enables your agency’s investigators to strategically plan, conduct and evaluate investigative interviews, resulting in shorter interview planning times, shorter interviews, and more effective interview outcomes, contributing to investigative decision-making and investigation outcomes.

The system places a digital footprint across an agency’s investigative interviewing workflow achieving efficiency, consistency, and transparency at an organisational level.

Transform your investigative interview management processes

Our software is a highly flexible solution for managing your agency’s investigative interviewing processes, from simple investigative matters, to complex investigations involving multiple interviewees and large volumes of data, information and evidence.

End-to-end interview management

The TILES System will manage your investigative interviewing workflow comprehensively.

Plan the interview using the flexibility of TILES to achieve ALL strategic and tactical opportunities.

Collaboration between interviewers, supervisors and interviewer advisors is now possible. Remotely. Efficiently. Securely.

Benefits

  • Increased accountability and transparency across interviewing workflow
  • Fosters objective based interview planning
  • Reduced preparation time of investigative interview plans
  • Reduces the administrative burden and financial costs of paper-based workflows
  • Aligns with current UK Home Office Investigative Interviewing standards
  • Real-time strategic conversation fostering the strategic use of evidence
  • Configurable to any investigative remit including law enforcement and audit
  • Integration with e-mail for electronic management of feedback and evaluation
  • Ability to link documentary evidence directly to interview objectives

Features

  • Secure in-house or Microsoft Azure cloud hosting delivering 99.99% uptime
  • Fully digital investigative interviewing workflow
  • Strategic and tactical planning functionality featuring flexible topic management
  • Remote access delivering collaborative and supervisory capabilities
  • Integrated Mapping functionality
  • Integrated Timeline functionality featuring Swipe to Timeline™ capability
  • Enterprise Management Dashboard
  • Incorporates pre-interview feedback and post-interview evaluation
  • Forensically robust meeting all disclosure requirements
  • User-friendly, multi-platform (web/tablet/mobile)

Interview Standardisation

Standardising your agency’s investigative interviewing processes is a key enabler to professionalising your interviewing workflow and has never before been possible relying on paper-based workflows using word documents and notebooks.

Within TILES, use a clear digital workflow based upon the UK’s PEACE model investigative interviewing framework to:

  • Easily create, edit, and update your interview plans.
  • Work securely alongside your digital case management environment.
  • Exercise supervisory quality control and leave feedback within the plan, exactly where its required.
  • Track interview plans and evaluate investigative outcomes.
  • Ensure processes are adhered to and compliance standards are met.
  • Measure and report on efficiency to identify opportunities for improvement.

Our TILES Platform

Committed to Cybersecurity: Cyber Essentials Plus Certified

At IMS, we maintain Cyber Essentials Plus certification, ensuring that our cybersecurity measures meet rigorous industry standards. This independently verified certification demonstrates our commitment to safeguarding sensitive data, protecting against cyber threats, and maintaining a secure digital environment.

Clients can trust that our systems are designed to keep their information secure at all times.

Integrate with your other applications

At IMS we understand the importance of digital workflows. Clients don’t need another standalone software creating another silo of information. The TILES System software is built within the Microsoft .NET framework and uses MS SQL databases to store your sensitive case data securely. We use Application Program Interface (API) protocols to ensure that our software will talk to your case management system and other investigative tools, both internal and external.

Flexible user access with permission levels

Your data is protected with user defined security settings to ensure that TILES users are only able to access information they need to access to. Investigators, Senior Investigators and Supervisors can all have appropriately defined access permissions to ensure that optimal security is achieved without impacting operational effectiveness.

FAQ’s

Notes recorded during an interview should be retained for the purposes of disclosure in most jurisdictions. Are TILES System® interview records admissible in court or similar proceedings?

Absolutely. The forensic robustness of the TILES System® was given key focus throughout the application’s design process. In much the same way that a digital photograph can now be authenticated, each software action undertaken by the TILES System® is recorded within a digitally signed read-only Forensic Log Table. The Interview Report and Forensic Log Table can be exported and retained for forensic scrutiny if required.

Is my organisation’s data secure?

Yes. The security of personal and other sensitive data is of the utmost importance to us at IMS. The requirement to keep your information secure has underpinned every design stage of the TILES System®. The TILES System® is hosted on the Microsoft Azure cloud platform, offering peace of mind and a trusted framework on which to manage secure cloud based applications within a 24 hour monitored physical security environment. The TILES System® is locked behind Comodo technology featuring 256-bit SSL data encryption ensuring ‘bank grade’ security for all data transmissions.

Where is my data held?

The secure Microsoft Azure servers on which the TILES™ system is deployed are located in the Netherlands (Europe) and Australia. Advanced Domain Name Servers (DNS) Traffic Management protocols ensure that clients are automatically routed to their ‘local’ server. Clients can be confident of maintaining data protection compliance in accordance with European Union directive 95/46EC and the General Data Protection Regulation (EU) 2016/679.

Where within the TILES System® does the value lay?

The TILES System® provides value across every stage of the interview process. Pre-interview, the TILES System® delivers a formalised framework within which interviewers can prepare a strategic interview plan comprising clear objectives mapped to each phase of the interview.